RQAL EXCLUSIVE SHIPPING POLICY
- Postage everyday Monday - Friday (expect weekend and public holiday)
- Parcel will be send via Poslaju. Orders are processed in batches according to the order number.
Shipping on Normal Day
- Delivery Monday - Friday only.
- Process will take 2 - 3 days of working hour.
- Depends on volume of order.
- Tracking will be send through email registered in our website or via Whatsapp
- If tracking number not receive within 3 days please contact your seller. (customer service)
Shipping on Peak Season / During Sales
- Process within 3 - 4 days of working hour. Days to ship may be vary, depending on volume of orders received.
- Please be advised that order placed during sales or peak season may take longer to process due to bulk orders. Urgent orders are strongly discouraged.
- Days parcel to arrive depending on your place domicile. Delivery to Klang Valley normally take 2 - 3 business days. Peninsular Malaysia within 4-5 days and East Malaysia may take 1-2 weeks. Depending on the courier service in the area.
- Item purchased during sales are not refundable / exchange / return
- Delivery abroad will be using Aramex Courier. Shipping overseas can delay up to 3 to 4 weeks but it does not happen often. Do expect any possibility of lateness as we are not in control such delays in parcel movement.
Postage fees for domestic delivery are as below:
- West Malaysia – RM10
Sabah & Sarawak – RM 15
For the first 1KG and subsequent additional gram is as per Pos Laju Tariff Rate.
We charge based on Pos Laju International postage fees. Click here to view more information on Pos Laju International Shipping.